Wining sites are mystery shopped in alternate years and will be graded
Red – Does not meet the requirement with major issued identified by judges
Amber – Meets the standard but with some minor areas of concern raised by judges
Green – Meets the standard with no concerns raised
If a site is graded red, the scheme reserves the right to ask the site to suspend flying the flag until they can demonstrate that the issues have been addressed.
Download Mystery Shop Report form