Home How it works Judging Process Mystery Shopping Mystery Shopping Wining sites are mystery shopped in alternate years and will be graded Red – Does not meet the requirement with major issued identified by judges Amber – Meets the standard but with some minor areas of concern raised by judges Green – Meets the standard with no concerns raised If a site is graded red, the scheme reserves the right to ask the site to suspend flying the flag until they can demonstrate that the issues have been addressed. Download Mystery Shop Report form Who can apply Award Process Applying for an Award and Fees Judging Criteria Green Flag Award Green Flag Community Award Green Heritage Site Accreditation Judging Process Green Flag Award Judging Green Flag Community Award Judging Green Heritage Site Accreditation Judging Mystery Shopping Guidance documents Frequently Asked Questions